Norwegian Cruise Line Taking Heat After Sailing Through Bomb Cyclone

A look at the treacherous Atlantic Ocean while aboard a Norwegian cruise ship.                        Christina Mendez via CBS New York

Amateur video captured on-board the 325-metre cruise ship shows massive swells pounding the Norwegian Breakaway as sea water floods guest suites and hallways, forcing a number of passengers to seek refuge in communal spaces.

"I'll never go on any type of boat again in my life after this", she told CBS.

Del and Karoline spoke to CBS2 en route to NY after they say their 4,000 passenger cruise ship sailed into the storm Tuesday night for two harrowing days in 20 to 30 foot ocean swells. "It was so tilted I was shaking".

"There were people crying, everyone was throwing up.it was a nightmare", Olivia Ross said.

"The ship's captain adjusted the ship's speed and itinerary accordingly to maintain the safest possible route, delaying the ship's arrival", said the cruise line in a statement.

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On their way back to NY at the end of last week, they sailed through the massive storm.

The Norwegian Breakaway voyage left the Bahamas Tuesday with around 4,000 individuals on board.

Karoline Ross says her family's cruise started off as a relaxing and fun week in the Bahamas celebrating her father-in-law's 80th birthday and her daughter's engagement.

A day later she couldn't wait to get off when the ship arrived in NY.

That means this sailing will be reduced to a 13-day duration with guests offered "a refund of one day of their cruise fare in the form of an onboard credit".

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They later sent CBS2 a second statement. "I think Norwegian did a great job of handling the communications and just making sure we were informed".

They were heading to NY from a Bahamas vacation when they sailed right into the fierce winter storm that battered the East Coast.

The cruise line has apologised to passengers following the journey.

The company also apologized to guests for any discomfort, and said they're working with individual guests directed affected by the ordeal for compensation.

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