Careem warns 14 million customers after massive data breach

Careem has identified an incident involving unauthorised access to ... - سلطنة عمان – Careem Official Blog - Careem

In a major development, Careem, the popular ride-hailing service operating in the Middle East, North Africa, Turkey, and Pakistan, through a security announcement has reported a cybersecurity breach targeting its customers and captain's data.

According to the firm, the names, email addresses, phone numbers and trip data were stolen, though there was no evidence that passwords or credit card information - held on external third-party servers - were compromised, it said.

However, the online cab service did advise its users to review their bank account and credit card statements for suspicious activity.

There was "no evidence" that customer passwords and credit card numbers have been stolen, the company said.

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"Dear Customers, we have identified a cyber incident that took place in January 2018 involving unauthorized access to the system we use to store data".

In response to users asking on Twitter why the breach has been made know now when it occurred in January, the company tweeted, "Our priority has been to protect the data and privacy of our Customers and Captains".

According to Gemma McKeown, a representative from Careem's global press team, at the time of the attack on Jan 14, Careem had 14m customers and 558,000 captains on its platform across 13 countries, including Pakistan. The company also advised to remove important information like credit card information from their accounts.

The company apologised for the breach, saying: "We take the protection of our customers and captains' data very seriously". We are also working with law enforcement agencies.

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Implement good password management by updating your Careem password, as well as other accounts on which you use similar details.

A Careem call handler in Dubai told Arab News: "We wanted to make sure we had all the information before we notified customers". "Use a strong mix of characters, and try not to use the same password for multiple sites", the handout read.

Careem, in a statement, said, "an internal security team engaged leading cybersecurity experts to investigate the issue and strengthen our security systems to protect us against further attack".

We apologise for what has happened but rest assured, Careem has learned from this experience and will come out of it a stronger and more resilient organisation. It completed a funding round of the same amount past year.

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