MacBooks' Design Flaws Cause Apple A Lawsuit

Apple's getting sued by MacBook owners over keyboard failures

According to a recent report, it was revealed that Apple's use of the new butterfly mechanism on its 2016 MacBook Pro keyboards are failing at twice the rate compared to the previous design.

A few owners of MacBook Pro 2016 release filed a lawsuit against Apple.

According to the text of the lawsuit, which was filed in the United States District Court Northern District of California, "Despite awareness of the keyboard defect, Apple equipped future model MacBook and MacBook Pro laptops with the butterfly keyboard, and continued selling these laptops to consumers at premium prices". The suit claims that the keyboard is designed in such a way that it resists very little amount of debris or dust.

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The keyboard on a MacBook Pro with a touch bar.

The lawsuit, first reported by AppleInsider, alleges that Apple's "Butterfly" keyboard announced three years ago is "prone to fail" and that "thousands of consumers have experienced this defect". The number of people who signed this petition, which refers to, among others, the designer John Gruber, who called the keyboard "one of the biggest design mistakes in Apple's history", continues to grow, fueled by the news about the lawsuit. The company even stated that it is 'four times more stable'. Apple claims that the butterfly mechanism is created to make smoother and more responsive keystrokes than the usual designs. Apple has advertised this keyboard as being more responsive and comfortable than its predecessor. The latter demand includes reimbursement for the purchase of replacement laptops.

Claims to this effect have surfaced periodically over the past two years, sustained in part by the scoldings of well-regarded Apple developers and bloggers who characterize MacBook keyboards as shoddy.

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We contacted Apple for its point of view, but the company has yet to respond.

This suit quotes numerous complaints from different users who have posted their problems on Apple's own Community Support forums.

Repairing individual keys is practically impossible, due to the fragility of the butterfly switch that holds the key in place. However, if the device is no longer under warranty, then the fix could cost $700. Ultimately, it says Apple should admit the alleged faults and re-pay the costs of laptop repairs to users. Apple has in some ways acknowledged the problem, though not directly.

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Apple hasn't said anything publicly about the issue yet, although it has internally suggested methods like using a can of compressed air to clean the keyboard.

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