Google reportedly in talks to incorporate Duplex into call center industry

"We aren't testing Duplex with any enterprise clients".

Google denies testing Duplex with any specific enterprise companies. Of course, if Duplex also ends up answering calls on behalf of its users, then the AI system may end up only talking to itself.

If Google was looking to bring Duplex into call centres, it wouldn't be the first tech giant to consider rolling its AI into the telemarketing industry.

Thai schoolboys not ready for underwater escape
On the surface, a huge military and civilian rescue operation is racing against the clock to bring the boys to safety. But as the group ventured deeper into the cave that Saturday afternoon, the sky opened up and it began to rain.

According to The Information, Google has taken an interest in using Duplex to replace human workers at call centres.

This report comes during a time when the cloud-based customer call-center industry is increasingly growing one that raked in $6.8 billion a year ago with no signs of slowing down. "We're now focused on consumer use cases for the Duplex technology where we can help people get things done, rather than applying it to potential enterprise use cases".

But according to The Information, companies also want to see that arrangement flipped on its head, as they consider handing partial control of their call centers over to Duplex.

Possible release of tuberculosis bacteria investigated in Baltimore
A building at Johns Hopkins Hospital was evacuated Thursday due to possible tuberculosis contamination, according to the hospital. Symptoms include coughing up blood, fever, chills, night sweats, shortness of breath, chest pains, weight loss and fatigue.

So far, the sort of demos Google has given for its system's operation have Duplex standing in for the customer, while it dials out to connect with live humans representing businesses. But Google - with all of its cloud offerings - is hedging on the advantage provided by its AI smarts. Citing a person familiar with Google's plans, the site reports that Google is in conversation with an unnamed large insurance company to integrate the conversational AI in handling customer service calls. The API can be used to transcribe a customer's call and distinguish 2-4 speakers, while taking into account background noise, static, and hold music. Just last week, Google better detailed Duplex's disclosure mechanism and the calling experience that businesses will hear.

Google adopted the bot's introduction so it clearly explains it's not a human, but now it turns out that some big companies are in the very early stages of testing Google's technology for use in other applications, such as call centres. According to The Information, "ethical concerns" overshadowed Google's demonstration of the Duplex technology, and the company interested in the assistant has pumped the brakes on the proposed project. Suddenly the world was anxious that people in the future would not know whether they were talking to humans or machines.

U.S. tariffs take effect, China warns of 'counterattack'
Disclaimer: The views expressed in this article are those of the author and may not reflect those of Kitco Metals Inc . USA stocks have wobbled on trade frictions, but the S&P 500 Index remains roughly level from the start of the year.

Related News:

  • Retaliatory Measures Against US Tariffs Already In Effect, Says China

    Retaliatory Measures Against US Tariffs Already In Effect, Says China

    US equities marched higher after monthly jobs data showing a 213,000 gain in non-farm payrolls in June and stable wage growth. Starting Friday, the US will tax only 818 of the proposed Chinese products, which are worth about $34 billion a year.
    Micron says China ban unfair but won't hurt revenue

    Micron says China ban unfair but won't hurt revenue

    The PHLX Semiconductor index fell 1.3% in afternoon trading, with Micron serving as one of the biggest drags to the overall index. The order undercuts the sale of DRAM modules and solid-state drives sold under Micron's Crucial and Ballistix brands.
    Elon Musk Sends Engineers to Help Soccer Team Trapped in Thailand

    Elon Musk Sends Engineers to Help Soccer Team Trapped in Thailand

    There are probably many complexities that are hard to appreciate without being there in person'. Time is of the essence as concerns mount over depleting oxygen levels and pending heavy rains.
  • How to Watch Sweden vs England

    How to Watch Sweden vs England

    Swedish captain Andreas Granqvist isn't anxious about England enjoying the greater possession and expects his team to stick to their tried and tested approach.
    PM 'confident' he did nothing inappropriate at B.C

    PM 'confident' he did nothing inappropriate at B.C

    I was assigned to cover the August 2000 Creston Musical Festival by my employer and was the reporter referred to in the Editorial. The Prime Minister says he is "confident" he didn't act inappropriately.
    Total lunar eclipse expected on July 28

    Total lunar eclipse expected on July 28

    Nigeria and most other parts of the world will on July 27, 2018 experience blood moon- a spectacular total lunar eclipse. The total eclipse would continue until 2:43 AM and the partial eclipse will continue till 3:49 AM in the morning.
  • Tony Parker says he has no problem with Kawhi Leonard

    Tony Parker says he has no problem with Kawhi Leonard

    Parker is the third player in National Basketball Association history to play at least 17 seasons with one team before leaving. Wojnarowski said that the "last straw" for Leonard with the Spurs was when Parker spoke publicly about his injury.
    Actress Keri Russell In Talks To Join Star Wars: Episode IX

    Actress Keri Russell In Talks To Join Star Wars: Episode IX

    According to Variety , Abrams met with other actresses about the role, but made his decision about Russell earlier this week. Daisy Ridley , Adam Driver , John Boyega and Oscar Isaac are all expected to return for the latest Star Wars installment.
    Microsoft is rolling out the July Xbox One update today

    Microsoft is rolling out the July Xbox One update today

    As an added bonus, Groups will be tied to your Xbox Live account and will automatically sync across multiple Xbox One consoles. If you're downloading Fallout 4 or Sea of Thieves on Xbox One , FastStart lets you play before the progress finishes.
  • Zlatan Ibrahimovic tips Sweden for World Cup glory

    Zlatan Ibrahimovic tips Sweden for World Cup glory

    Hopefully, they can continue with it. "We're lads who have come from Barnsley and Leeds and Bolton and Blackburn". If they can keep it up, they have a good chance.
    Brazil star ruled out for rest of World Cup

    Brazil star ruled out for rest of World Cup

    Especially, since they've broken their "penalty jinx" in the World Cup by winning it against Colombia in the penalty shootout. I don't think that will be a good idea against Brazil , but I am not sure what else Belgium manager Roberto Martinez will do.
    Syrian rebels reach deal with Russian Federation  for weapons handover

    Syrian rebels reach deal with Russian Federation for weapons handover

    More than 330,000 have been displaced by the Syrian government offensive in the south, according to recent United Nations figures. The full recapture of the province by the government would divide areas held by foreign-backed militants in Syria's south.

Most liked

Faster software updates are coming to the OnePlus 5 and 5T
Head over the OnePlus Download center to download and install the update on these smartphones. Also, OnePlus has optimised logic for the contact page in the OnePlus Dialer app.

Trump to Blame for Surge in Oil Prices: Iranian Envoy
There are a number of factors behind the recent price rise. "This is a response to the USA sanctions that are squeezing them". Maloney said that "Trump's uncompromising sanctions enforcement will deepen Washington's falling-out with allies in Europe".

Celebrate! Pruitt Is (FINALLY) Out of the EPA!
Representative Gerry Connolly , Democrat from Virginia: " Scott Pruitt's reign of venality is finally over". "We see Mr. Americans deserve an EPA administrator who they know, without a shadow of a doubt, has their best interests in mind.

Thomas Markle fears he's been 'frozen out' by the Royal Family
Since then, every year members of the Royal family wear attractive dresses and hats and become participants of a sport event. Royal fanatics can't stop buzzing about the black high heels Meghan Markle wore to Royal Ascot this week.

England goalkeeper Jordan Pickford hits back at critics after penalty heroics
An average audience of 16.5 million watched the match, with a peak audience of 24.4 million as England won on penalties. If they reach the semi-final you can be sure the fans will be re-watching the highlights for years to come.

Firmino's Brazil knocked out by Mignolet's Belgium
Augusto was coach Tite's last throw of the dice, the player coming on for Paulinho, with 73 minutes on the clock. The loss marks the third time in four World Cups that Brazil has been eliminated in the quarterfinals.

China imposes retaliatory duties on 800 goods from US
The US president said America might target Chinese goods worth $500bn - the total value of Chinese imports in 2017. Chinese tariffs will reportedly target United States products such as soybeans, seafood and crude oil.

Ford Guts Carbon Tax - Here Is How Much You Save On Gas
Cap and trade, a carbon tax by another name, raises prices on goods and services rather than the taxes on them. It was unclear what, if anything, the Ontario government would implement in contrast to curb resale prices.

Thai diver dies during cave rescue attempt - #GME
Authorities now say there are concerns about falling oxygen levels in the chamber where the boys and their coach are trapped. Some officials said his collapse was due to his oxygen supply running out, but the cause of his collapse was not confirmed.

Bill Shine, Formerly of Fox, Named White House Communications Director
Shine has been appointed the White House's new deputy chief of staff for communications. President Trump has hired former Fox News executive Bill Shine as a senior advisor.

Where will Carmelo Anthony land? 8 possibilities | Lakers, Rockets, Warriors
The 34-year-old was traded to Oklahoma City in September last year after six and a half seasons with the New York Knicks. The Thunder has until August 31 to use the stretch provision on Anthony's contract and have it apply to this season.

Hispanic Unemployment Reaches Record Low, Media Praise Labor Force Rate
Some economists project economic output rose at better than 4% annual pace in the second quarter for the first time since 2014. The previous record was 4.8% back in 1973. "This generates a rising standard of living and strong income growth".

State Department: 'No Surprises' for North Korea During Pompeo Visit
If Kim does visit NY in September, it will be the longest journey he has ever taken as North Korean leader. If Kim cooperates, Mr Bolton said, the process would happen quickly.

At Wimbledon, Early Upsets Shake Up Women's Draw
Unexpectedly, the former quarterfinalist came up with a lovely backhand victor followed by an ace to save herself from the brink. The Russian recorded a 6-4, 1-6, 7-5 victory over Wozniacki to advance to the third round, but it certainly didn't come easily.

Playground will become a permanent game mode in Fortnite: Battle Royale
The Fortnite Playground limited time mode finally got underway for real this week and has managed to run along pretty well since. The company warns that Playground LTM will be disappearing on July 12 for additional work.